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Case study

Sandro is boosting the European secondhand market

Sandro launched and scaled its second-hand business in Europe with FAUME. From international expansion to technical integrations, discover the key drivers behind the rollout.

+40% more items accepted
+32% increase in sales
customer satisfaction
Dans cette étude :
International Expansion Strategy
Detailed results: sales, trade-ins, etc
Integrations: APIs, ERP systems, etc

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IMPORTANT
The results cover resale and trade-in performance, including a pre-and post-deployment comparison across multiple markets between 2021 and 2024. The company has been a client since 2021 and is gradually expanding internationally.

What Sandro measured

Resale and trade-in performance before and after the platform’s rollout across multiple markets

+32%
Sales growth

Expanding into new European markets with a turnkey multilingual website

+40%
Increase in trade-ins

Program with full logistics support: pickup, quality control, and shipping

+NPS
Improved customer satisfaction

Seamless customer experience across all markets, in multiple languages and currencies

(Results observed during the period analyzed. Details and methodology are provided in the PDF)

Access the key insights from the case study:

01
The Complete Expansion Strategy

How to launch your secondhand business internationally in just a few weeks

02
Results by Market

France, Belgium, International — results and analysis by geographic region

03
Technical integrations

API, Sandro ERP, multilingual website, monitoring dashboard

04
Actionable insights

Logistics, customer experience, satisfaction, and NPS

Conditions for success:

The key factors that ensured the project's success.

Download case study
International Expansion

Multilingual deployment in just a few weeks — France, Europe, with multi-currency support

ERP Integration

API connections with Sandro ERP for seamless synchronization of catalogs and inventory

Performance Tracking

A dedicated dashboard to track sales, returns, and NPS, and drive growth